Shipping & Refund Policy

LayerBags is committed to providing a smooth, reliable, and transparent shopping experience. This Shipping & Refund Policy explains how orders, deliveries, returns, exchanges, and eligible refunds are handled through our website.

Order Processing

• Timeline: Orders are typically processed within 24–48 business hours after successful payment confirmation.
• Variations: Processing times may vary during high-demand periods, promotions, holidays, or product availability changes.
• Updates: Customers will receive confirmation and shipping updates once orders are successfully prepared and dispatched.

Shipping Information

• Delivery Estimates: Shipping times may vary depending on customer location, carrier availability, order volume, and operational conditions.
• Approximate Timelines: Estimated delivery timelines shown at checkout or communicated by support are approximate and not guaranteed.
• Trusted Partners: LayerBags works with reliable shipping providers to help ensure bags, wallets, and leather accessories are delivered safely.

Tracking Orders

• Tracking Details: Tracking information may be provided once an order has been shipped.
• Customer Responsibility: Customers are responsible for monitoring shipment updates using the provided tracking details where available.
• Address Accuracy: Customers must provide accurate shipping information at checkout. LayerBags is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Returns & Exchanges

• Eligibility: Eligible products may qualify for return or exchange within the allowed return period if they are unused, undamaged, and returned in original condition with original packaging where applicable.
• Condition Requirements: Items must be free from stains, odors, scratches, excessive wear, modification, or signs of misuse.
• Exclusions: Products showing signs of use, physical damage, unauthorized alteration, or missing components may not qualify for return or exchange.

Refund Eligibility

• Approval: Refunds are issued only after returned items are received, inspected, and approved.
• Processing: Approved refunds are processed back to the original payment method within a reasonable processing timeframe depending on the payment provider or financial institution.
• Non-Refundable Charges: Shipping costs, processing fees, gift wrapping, and certain promotional or final-sale items may be non-refundable where applicable.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact the LayerBags support team promptly with your order details and clear supporting photos. Once reviewed, we will assist with a suitable resolution, which may include replacement, exchange, refund, or further instructions.

Order Cancellations

Order cancellation requests may only be accepted before processing or shipment begins. Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

Lost or Delayed Shipments

LayerBags will assist customers where possible with delayed or missing shipments. However, delivery delays caused by carriers, weather, customs, incorrect addresses, or other external factors are outside our direct control.

Policy Updates

LayerBags reserves the right to update this Shipping & Refund Policy at any time to reflect operational, legal, or service-related changes.

Need Assistance?

For shipping, return, exchange, or refund-related questions, please contact the LayerBags support team through the official Contact page.